Join us for an enlightening session titled “Mastering Customer Service: A Roadmap to Success.” In this engaging event, we’ll delve into the intricacies of customer service, focusing on practical strategies and essential “to-dos” that pave the way for unparalleled service excellence. Discover a comprehensive collection of ideas, mindsets, and proven strategies meticulously crafted to elevate your organization’s service standards to new heights, exceeding both internal and external expectations. Whether you’re a seasoned professional or new to the realm of customer service, this session promises valuable insights and actionable takeaways to propel your success in cultivating lasting customer relationships. Don’t miss this opportunity to unlock the secrets to delivering the high-quality service your organization and its customers deserve.
Led by seasoned industry experts, John Laslavic and Dave Carlson, this seminar will delve into the intricacies of successful customer service.
Event Name: Mastering Customer Service: A Roadmap to Success
Date: May 8th
Time: 7:30 AM – 9:30 AM
Location: Butler County Chamber Headquarters, 130 S. Main St., Butler, PA 16001
Highlights include:
Pre-event preparation strategies tailored for optimal results
Effective table management techniques to captivate your audience during the event
Post-event follow-up tactics to nurture leads and foster lasting connections
Insightful guidance on promotional items and impactful signage
Gain a competitive edge this season and position your business for success. This event is offered complimentary to members of the Butler County Chamber of Commerce.
Meet the Experts:
ThistleSea Business Development: Your Partner in Business Success
At ThistleSea Business Development, our mission is to collaborate with accomplished business owners and executives to enhance the value of their enterprises, departments, and overall quality of life. Whether you’re a small business owner striving to refine your leadership skills, an individual seeking guidance during career transitions, or an aspiring entrepreneur seeking expert advice in business development, we’re dedicated to empowering your success.
John Laslavic: John is the owner of ThistleSea Business Development, LLC and holds a license as a Professional Business Coach. With a wealth of experience spanning over 30 years, he has demonstrated a remarkable track record in developing and managing successful enterprises. John’s entrepreneurial journey includes founding, nurturing, and overseeing the growth of five companies, ranging from national corporations to local startups, both for-profit and not-for-profit.
Dave Carlson: With a distinguished career spanning over 35 years, Dave Carlson brings a wealth of expertise and leadership to the table. Most notably, Dave served as a partner for a decade at Creekside Springs, LLC, a dynamic co-packing and store brand bottled water manufacturer. His tenure at Creekside Springs was marked by remarkable achievements, where he spearheaded the sales, marketing, and HR functions, driving consistent customer and volume growth.